DX5 Printhead for Mimaki / Mutoh

We offer different shipping options at affordable rates for customer around the world. Mostly the goods are send by DHL, TNT, FedEx, or Postal Service. Read more...

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Should you have any questions, please feel welcomed to get in touch with us. We can be reached in various ways. Please click here to choose your preferred way.

Followings are some of the most asked questions that you may find helpful.

Q: When will my order shipped?

A: For orders that in stock, we will ship your goods in one business days. We may need 3-7 days to restock some of the goods though.  In that case we will send you email to keep you informed. 

Q: What is the payment method available?

 A: We provide safe and secure checkout by PayPal.  You can pay it with your credit card and debit card. You don’t necessarily need a PayPal account.  We also provide off-site payments like TT, Western Union, MoneyGram. Please contact us for more information.

Q: How do you charge shipping fee?

A: There are actual weight and dimension weight to calculate shipping fee, the shipping fee is quoted by whichever greater.

Q: How to place an order?

A: You can place order directly in this website.

Q: How Much is the Shipping?

A: We offer free shipping for any size orders within the mainland China, discounted international shipping, and shipping quotes from many suppliers. To view an accurate shipping quote, you can add the item to your cart, View or Edit Cart, then click "Add Info" on the Shipping section. Then, you can add your postal code and get estimates from different carriers. 

We offer different shipping options at affordable rates for customer around the world. Mostly the goods are send by DHL, FedEx, or Postal Service. These options listed for each order are based on customer’s shipping address, product specifications (e.g., weight , size and availability) and the requested shipping time. You can choose your preferred shipping method.

Q: Processing Time

A: We usually ship the product within 24 hours after an order's payment is cleared if the item is in stock. In some situations, it may take up to a few days for processing. Please consider added processing time. We will use the delivery method that you select. However, if the carrier delays the delivery, please understand delivery is out of our control.

Q: Combined Shipping

A: we don’t normally combine multiple orders being shipped to the same address and ordered by the same customer. But for saving on shipping charges, customers are encouraged to order items together.

Q: How do I Track My Order?

A: Track by log into your account:

you can always log in to your account and track the shipment. Once you log into your account, you can see the order, current status, and tracking number.

For some orders, you may need to copy the tracking number and go to a specific website to track your order. and put the tracking number in the "Item Number."  

If your package is send by USPS or other postal service , you may not be able to track the parcel Before a package is arrived at your customs, After the customs accept the package, you can use either a specific website or your local postal system, such as USPS or EMS, to track the package.

Q: Where do you ship?

A: We ship to almost all country/region

We ship to almost every country/region around the world. However, we may not be able to send to some destinations . Please be aware that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us for more information if you have any questions. 

Q: How about custom, or tax ?

A：Customers are responsible for Customs Clearance, Duty, and More

For all international orders, it’s customer's responsibility to take care of any charges occurred in custom process. DIGI-SUPPLIES.COM is unable to manage custom clearance, duties, or any related matters. Given that we deliver to many countries and territories, each with its distinct customs protocol, our support is limited. We cannot engage with customs authorities on your behalf.

Customers bear the responsibility of supplying a valid phone number and establishing contact with customs, or enlisting the services of a clearance agent to facilitate this. If customs seizes and returns a shipment, please understand that DIGI-SUPPLIES.COM will not offer compensation.

Q: What if a package is returned?

A: It is our policy that all of our international customers bear the responsibility for settling any import duties, managing customs clearances, maintaining a valid and accessible shipping address, and being prepared to accept their deliveries. We have encountered instances where packages were rejected by customs. Occasionally, customs officials may need to contact the recipient directly to discuss the contents of a package, requiring a valid phone number to be provided with the order. There are also situations where, if customs officials cannot reach the recipient, or if the recipient refuses to accept the package, it is sent back to us. In some cases, recipients may receive a bill for duties and taxes from customs and choose not to pay it, resulting in the package being returned. Additionally, in certain countries, packages may be held at a local post office, requiring the recipient to retrieve them in a timely manner. There are also instances where a customer may change their mind and refuse to accept a package, under the mistaken belief that it will be returned to us without incurring any additional costs.

Please be aware that there are significant return fees charged by the carrier for all rejected packages, typically amounting to 3 to 5 times the original shipping cost. As such, in the event that we receive a returned international package, we are only able to offer a refund of the product's price. The initial shipping cost is non-refundable under any circumstances, and we require payment of the return shipping fee before we can process the refund.

Q: How long does it take for me to receive the order?

A:

• Mainland China

On average, it should reach your door in two to three days. 

• International Shipping

We cannot guarantee global delivery time, but shipments send by DHL/FedEx usually arrive in 3-7 days, and 7-15 days by postal service.

Q: Will You Cover Delivery Problems?

A：We focus on making the best product and shipping the product on time. However, the delivery process is not our expertise. Under the circumstances of a box is damaged, missing, or stolen, we understand you paid for the item and wants to be compensated. Therefore, we paid for shipping insurance with every order, so neither of us needs to worry about the delivery.